Frequently Asked Questions

Since our trimmer is designed for sensitive areas you can rely on it to be used on other parts of your body, such as your beard or chest. If you use it on your beard, make sure to ask if your partner used it that morning on their privates.
Of course! Even though we advertise for men, ladies can use it too!
Your trimmer comes in a blue sleek box, paired with an instructional manual, a usb charger lead, 3/4mm and 5/6mm guards and a cleaning brush.
The BALLS Trimmer is protected by a black matte shock-resistant casing which makes it waterproof and ideal for wet and dry shaving.
Our battery lasts between 35-45 minutes of continuous use to ensure you won’t miss any hairy spots.
We recommend charging your BALLS trimmer on a power source under 5v and not for more than 3-4 hours to extend your device’s life span.

Please only use the provided cable and DO NOT use your phone's fast-charger as the trimmer is not compatible with fast-charging and will not hold charge this way.

Your BALLS Trimmer is covered by a one-year warranty so you can count on us to help you out if anything goes wrong within that time frame!
We’re sure that you’re gonna love it, but if at any point within the thirty-days after receiving the trimmer you feel like it didn’t meet your expectations, you can return it to us! For more information see our return policy.

We offer a 3 month subscription plan that is renewed quarterly, but If a new blade every 3 months is a lot for you, we can definitely change the frequency of the subscription to 4, 5, or even 6 months instead of 3!
Absolutely. We can provide you with a subscription plan for the BALLS Lotion or Wash, or even condoms for those lucky nights!
If the blades start to pile up, let us know, we will pause your subscription or change the replacements' frequency! Easy Peasy Lemon Squeezy.
We recommend changing the blades regularly since in 3 months your BALLS trimmer will cut an average of 1,300,000 hairs. YOU READ THAT RIGHT. That’s a lot of hair. This can cause the blade to gradually dull over time, increasing the risk of accidents or loud noises. Replacing your blade regularly will keep it sharp for maximum performance!

As stated on the website, We are committed to trimmed balls worldwide, which means your discreet package will come with free and tracked shipping. You may be required to pay additional fees for duties and taxes based on your country code. To check additional costs, visit your country's customs office.
All of our products are sent in discreet packaging which comes in a plain, unbranded bag, so no one will know you’re trying to achieve the shiniest pair of nuts in the neighborhood!
You will receive the tracking information of your package once it has been dispatched. In case you do not receive any updates from us, you can contact us via email at help@balls.co.
Our warehouses are based in London, United Kingdom and Utah, United States. All of our UK/EU/International orders depart from our UK Warehouse whereas our US/Canada/Americas orders depart from our US Warehouse.

Trimmer