FAQ
Products
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Alright, listen up!
This thing's a belter. Picture this: SackSafe guards on the outside, top-notch micro-trimming ceramic blades that slide over your skin without a hitch – no tingles or twinges. Inside? A 7,000 RPM motor fine-tuned to handle all kinds of hair, making sure you avoid those annoying tugs, nicks, pulls, and snags. It's not just a trimmer; it's practically a hair-whisperer. And the design? Mint hand feel, plus the LED is a top-tier champ.
We think you'll be as pleased as we are. And if not, you've 30 days to change your mind. -
Alright, brace yourself for this. The Archibald ain't just your run-of-the-mill gadget – it's the genius of grooming. The design is spot on for tackling body hair from head to toe. It's got this ergonomic magic that fits your mitts like a glove, giving you boss-level grip and control. Legs, chest, thighs, even the back of your neck – wherever you've got fuzz, this bad boy is ready to roll. It's like the Swiss Army knife of body hair grooming, but way cooler.
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We're absolutely thrilled about our latest creation, The Archibald, and we hope you will be too. We gave our trimmer a complete makeover, focusing on valuable feedback from our fantastic customers. We've amped up the motor, brightened the light, and fine-tuned the ergonomics. New additions include a wrist strap, a travel lock, and two fabulous colors.
Some things remain unchanged. We think we landed on a winner blade design, so the blades and guard for The Archibald and The Classic are fully interchangeable. The Archibald, like its Classic counterpart, boasts wireless (USB-C) convenience and waterproof prowess.
Now, The Classic holds its title for a reason – it's a durable gem. Thousands of satisfied users cherish The Classic (formerly known as the V2), and we're committed to supporting it until supplies last.
You can't go wrong – snap up The Archibald for the latest innovation, or opt for The Classic for a brilliant trimmer at a discount. -
We've got your back. Our SackSafe Guarantee means you're chuffed with your buy, or we'll sort you out – no quibbles. Plenty of blokes make trimmers, but not many back 'em up like we do. Check out our TrustPilot reviews for the lowdown.
And here's the kicker – it's the brainchild of two geezers named Matt Edge and Tyler Ball. No joke.
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Nah, we're not playing favorites. These beasts are designed for intimate hair, and guess what? That stuff tends to be a bit tougher and denser than the fluff on your noggin.
But here's the twist – women swear by the BALLS Trimmer too. It doesn't discriminate; it trims like a dream, user-friendly as a walk in the park, and it's a serious game-changer in terms of time and cash compared to bikini waxes.
So, we might be gurus in the realm of intimate hair, but the name BALLS was just too good to let slide. We're all about breaking stereotypes, one trim at a time.
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All our trimmers come with:
- SackSafe™ Replaceable Blade
- Adjustable SackSafe™ Guard
- BALLS™ Cradle
- Cleaning Brush
- USB-C Charging Cable
The Archibald also comes with a waterproof silicone wrist strap, in matching color to the trimmer and cradle.
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Absolutely! These bad boys have a sleek casing that not only fends off shocks but also turns it into a water warrior. Properly waterproof, mate! You can take your trimmer for a spin in the shower or go full-on dry shaving – it's built for both. No need to tiptoe around water; these trimmers are ready to dive right in.
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The factory guarantees 35-45 minutes of runtime per charge. But here's the kicker – we find ourselves not needing to juice it up for months. Months. So, whether you're a meticulous groomer or more of a once-in-a-while touch-up type, you're gonna be good to go.
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Keep it chill and charge your trimmer on a power source that's under 5 volts. No need to go overboard – an hour or two is plenty.
Oh, and here's a crucial tip – stick to the cable we hooked you up with. Don't be tempted by your phone's flashy fast-charger, 'cause the trimmer's not vibing with fast-charging vibes. Trust us on this – it won't hold a charge that way. Play it smart, and your BALLS Trimmer will be happily buzzing away.
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The Archibald comes with a travel lock feature - how cool is that? This also means you must ensure the travel lock is unlocked before heading down south. Press the power button for 8-10 seconds until you see the flickering light and you're ready to rock!
Your trimmer may be travel-locked upon arrival so make sure you press the power button long enough before panicking - believe us, it works!
Subscriptions
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You don't "need" a blade subscription, but we recommend it. (For that matter, you probably don't "need" to shower regularly either .... but we digress).
Most trimmers out there play the ceramic versus stainless steel game, and each has its quirks. Stainless steel? Tough as nails, but it's like a drama queen in damp places – prone to rusting. On the flip side, ceramic blades are like the ninja stars of the trimming world – sharper, more efficient, and rust-proof. However, they do lose their edge with regular use.
So, why did we go for ceramic? 'Cause they consistently give you the VIP treatment during grooming. But here's the deal – if you're giving your trimmer a regular workout, those blades will need a breather every few months. Enter the blade subscription – your golden ticket to forever-sharp blades. It's like having a blade fairy on speed dial, ensuring your trimmer game stays on point.
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By default, we'll slide some fresh blades your way every three months. Why, you ask? Well, in those 90 days, your trusty BALLS Trimmer is on a hair-slaying spree, clocking an average of 1,300,000 hairs. Yeah, you read that right – a mountain of hair.
But here's the cool part – you're the boss. Fancy a different refill rate? No worries. Just cruise over to your subscription page and tweak it to your liking. Or if you're feeling chatty, drop us a line at help@balls.co, and we'll sort you out. We're here to keep your trimmer game strong and your blades sharper than ever. -
You can change your address from the subscription page. If you’d prefer, just send us a note to help@balls.co and we’ll help you straightaway.
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Alright, if you're thinking of breaking up with your subscription (we won't take it personally, promise), hit up the subscription page anytime you fancy a change. Easy as pie.
Alternatively, drop us a line at help@balls.co, and we'll handle the breakup talk. No hard feelings, but fair warning – we might unleash some serious charm to keep you in the squad a bit longer. We're smooth like that.
Shipping
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We use all major carriers and, where appropriate, local courier partners.
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We strive to offer free standard shipping to as many markets as possible, but use the shipping estimator in the cart to check your shipping rates.
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All of our products are sent in discreet packaging so no one will know you’re trying to achieve the shiniest pair of nuts in the neighborhood.
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Yes! We are committed to trimmed balls worldwide. Your package will come with tracked shipping.
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You will receive the tracking information of your package once it has been dispatched. In case you do not receive any updates from us, you can contact us via email at help@balls.co.
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No worries, we've got a few options for you:
- Keep an eye on the tracking deets in your order email for the latest on where your stuff's at.
- Check your account page for the latest status.
- Drop us a line at help@balls.co. We'll get back to you in 24 hours, usually even quicker.
- Have a sulk sesh and wait it out.
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Many markets worldwide are subject to VAT. This fee is charged per the VAT guidelines for these countries.
In addition, international orders may be subject to customs fees, import taxes, and handling fees as governed by the rules of the recipient's country. Please contact your local customs office directly for information and assistance if you are required to pay additional fees.
Occasionally, shipments may be randomly flagged, inspected, and (sometimes) taxed by customs. (If this happens, we didn't do it, but we're still really sorry about it). Charges incurred as a result of a destination country's import policies will not be borne by Balls.
If you have any questions, please drop us a note at help@balls.co.
Warranty & Returns
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Our refund policy is a breeze: If you are unhappy with your trimmer within 30 days, reach out to us for a full refund—no questions asked.
If you want to return your trimmer for any reason within the 30-day return period, you should return it in its original packaging. The return postage tab falls on the customer's wallet and we suggest opting for a tracked service.
Consumable goods and intimate products such as cosmetics and condoms cannot be returned but we are happy to offer you a refund in case of a faulty product.
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We offer a one-year warranty on all trimmers so if you contact us with any technical issues within a year after the delivery of your order, we will ensure you are sorted with a replacement.
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Our UK / EU Return Address:
Balls Goods InUnit R, Paddock Wood Distribution Centre Transfesa Road Paddock WoodKent TN12 6UU United Kingdom
Our US / Canada Return Address:
ShipCentral Fulfillmentc/o Balls.co: http://balls.co/ 8152 S. Welby Park Dr. West Jordan, UT 84088 USA
For all other markets, please e-mail us at hello@balls.co.
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Customers with an active blade subscription benefit from our extended SackSafe™ Guarantee and enjoy free replacements or upgrades if they experience any technical issues with their trimmers throughout their subscription.
We recommend having an active blade subscription to receive a fresh blade delivered to your door whenever you need it with free shipping and to enjoy our extended warranty.
Bits and Bobs
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Our warehouses are based in London in the United Kingdom and Salt Lake City in the USA. Our UK warehouse services all orders outside of North America.
Our company is located all over the world, with team members in London (UK), Brooklyn (NY), Park City (UT), Los Angeles, Serbia, and Bali. Because BALLS are everywhere.
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Oliver Sotra - aka Fondler of the BALLS - was discovered during an ill-advised "swipe right" in mid-2021.
Since that fortuitous moment he has starred in an exceptional TikTok series called "Man on the Street (UR BALLS #9)", a paean to the perils of modern grooming.
Follow Oliver and his escapades on our TikTok channel, @ballsco. -
Yeah, we are, mate.
No doubt, BALLS is a bit of a daft brand name.
But here's the thing, with a moniker like BALLS, you've got the green light – maybe even a duty – to venture where other brands won't tread.
Our goal is to whip up top-notch gear for personal grooming, all while sticking it to the norms around a completely legit subject.
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Sadly, no, it won't. But if a better trim gives you a bit more swagger - well, from there, the possibilities are endless. Dream big.